The Product
One platform. One record. Thirty-five modules.
Every module shares the same patient record, the same auth, and the same audit trail. Stop integrating. Start operating.
AI & Intelligence
AI that earns its keep — in every workflow.
Auxo AI Assistant
Conversational AI over your entire live database.
- Natural-language queries: census, denials, LOS, finance
- Queries your live record in real time — no dashboards
- Builds full reports from a sentence (“admits by source this quarter”)
- Cites sources, drafts follow-ups, takes action
AI Scribe
Three-pass clinical notes with hallucination detection.
- Extract → Generate → Verify pipeline
- Every line tagged [TRANSCRIPT] / [INFERRED] / [NEEDS INPUT]
- SOAP, DAP, BPS, group note formats
Utilization Review
Auto-drafted rationales that cite payer policy.
- ASAM-aligned criteria mapping
- Indexed library: Tricare, BCBS, Aetna, Cigna, state parity
- Appeal letter generation from prior wins
Clinical Care
Clinical tools that don’t fight your clinicians.
Medications & eMAR
Surescripts e-prescribing with built-in eMAR.
- NCPDP SCRIPT 10.6 e-Rx
- PDMP checks integrated into the prescribing workflow
- FDA interaction & RxNorm reference
Clinical Documentation
Treatment plans, BPS, progress notes — all signable.
- Treatment plan automation from intake
- Encounter linking, co-signature workflows
- Re-disclosure-aware exports
Outcomes & Assessments
Measure what matters — built in, not bolted on.
- 23+ validated instruments: PHQ-9, GAD-7, C-SSRS, AUDIT, DAST, ACE, BARC-10, PCL-5
- Reliable Change Index (RCI) — statistically significant change, not noise
- Auto safety flags: C-SSRS positive, PHQ-9 item 9, threshold crossings
- Four delivery modes: kiosk, email link, in-session, standing orders
- Population reports: facility improvement % ready for payors
Discharge Planning
Aftercare plans that hand off to alumni cleanly.
- Med reconciliation
- Aftercare resource matching
- Auto-routes patient to alumni follow-up cadence
Labs
Order, route, and act on critical results.
- Lab order tracking
- Critical-value provider routing
- Trend lines per patient
Drug Testing
UDS workflow with substance-use trending.
- Order chain & lab integration
- Result interpretation & trending
- Court & probation reporting
Telehealth
High-volume video visits with a front-desk dispatcher.
- 1:1 and group video rooms (Daily.co), encrypted
- One-tap patient join by SMS or email link
- Dispatcher console routes patients to the right provider
Vitals
Record vitals anywhere — including inline on the eMAR.
- Shared vitals service across intake, nursing & eMAR
- Capture at med pass to satisfy hold parameters
- Trended per patient alongside labs
Revenue Cycle
The fastest path from admit to ERA.
VOB Automation
Eligibility, voice agent, and card OCR — one click.
- Real-time 270/271 eligibility against every major payer
- Auxo voice agent calls payers when 270/271 falls short
- Smart card capture: snap a photo, member data populates
Billing & RCM
Five AI billing agents on top of a direct clearinghouse.
- Direct 837P/I submission — no middleware tax
- 835 ERA auto-posting, reconciliation & reversal quarantine
- 270/271 eligibility + 276/277 claim status polling
- AI agents: charge capture, claim scrubber, denial, undercoding, AR
- Denial management, Revenue Intelligence & RCM dashboards
- Payer contracts, fee schedules, period close, secondary claims
- Patient payment portal & payment requests (Stripe)
Patient Engagement
Reach patients where they actually are.
Patient & Family Portal
A portal that patients actually log into.
- Mobile-first appointments & messaging
- Document e-signing & meds list
- Family circle access with HIPAA controls
Alumni Engagement
Wellness calls at 30 / 90 / 180 / 365 days.
- Auxo voice check-ins on a schedule you set
- Sobriety, employment, housing tracking
- Re-engage at-risk alumni automatically
Intake & Admissions
From inquiry to bed in under an hour.
- Pre-screen voice agent
- Auto-VOB on first contact
- E-consent + insurance card capture
Referrals
Warm handoff routing by payer & level of care.
- Referral source CRM
- LOC matching engine
- Closed-loop status pings to referrers
Admissions Chatbot
24/7 AI-powered intake on your website.
- Calls intake tools live (insurance, beds, LOC)
- Warm handoff to admissions humans
- Drops straight into the CRM
Operations
Run the business of behavioral health.
Scheduling
Capacity-aware scheduling with telehealth built in.
- Provider, room, and group scheduling
- Encrypted video rooms in one click
- External calendar sync
Reports, Dashboards & Alerts
Sixty-three reports, live dashboards, and schedules that watch the numbers for you.
- Drag-and-drop dashboards: pin census, AR, denials as live tiles
- Drill-down everywhere — click a number, land on the chart or claim
- “Describe it” AI: plain English in, finished report out
- Custom builder with cross-record joins (charges + patient + payer)
- Rolling schedules + threshold alerts (“only email if denial rate > 10%”)
- Period-over-period trends · branded PDF, Excel, CSV exports
Referral CRM & SDR
A full enterprise CRM, native to the chart.
- Referral source ROI: CMOs, EAPs, courts, therapists
- AI-drafted email + SMS sequences with conditional logic
- Voice pre-screen agent for inbound leads (24/7)
- Google Ads → admit attribution per keyword
- Account scoring + churn risk for BD reps
- Kanban pipeline: Inquiry → VOB → Approved → Admitted
Leadership Dashboards
Census, finance, and risk in one view.
- Live census & projected LOS
- Revenue & denial forecasts
- Risk: AMA, suicide screen, missed med
Internal Help Desk
Tickets, knowledge base, and on-call rotation.
- AI-assisted triage
- Internal KB search
- Slack & email surface
Census & Bed Management
Real-time bed map with predictive occupancy.
- Drag-and-drop bed assignment
- Predicted discharges this week
- Census alerts to leadership
AuxoOS — Leadership OS
Run EOS/Traction inside your EHR — on live clinical data.
- Level 10 meetings with built-in IDS (Identify, Discuss, Solve)
- Quarterly Rocks, Scorecard auto-fed by real census & finance metrics
- Issues list, Headlines, and My 90 accountability
- V/TO Vision & Plan, Org & Accountability Chart
- Multi-location rollups for leadership teams
Marketing Automation
A native HubSpot-class marketing platform, not just email blasts.
- Broadcast + multi-step journeys with a visual campaign builder
- Audiences, lists & segments over your live record
- Google + Meta ad-spend sync with click-to-admit attribution
- GA4 + Search Console + first-party analytics pixel
- Starter template library, call performance & call log
Integrations Hub
A self-serve integration marketplace with a per-tenant credential vault.
- Bring-your-own-keys, encrypted per facility
- Twilio, Stripe, Daily.co, Stedi, Mindee, Bland.ai, Resend, Documo, CTM
- Google + Meta Ads, GA4, Search Console
- Alleva & Zoho migration connectors — 'migration on us'
- Onboarding readiness wizard checks every credential
Programming & Milieu
Run the daily group schedule and milieu.
- Daily programming blocks & reusable templates
- Cohorts and room assignments
- Group session scheduling & attendance
Culinary & Dietary
A kitchen roster that knows every allergy and diet order.
- Live roster of admitted patients for the kitchen
- Food allergies surfaced from the chart
- Diet orders & meal-plan profiles
Field BD Team
The outside-sales side of the CRM — for reps in the field.
- Visit logging, planner & territory coverage
- Rep leaderboards, goals & expense capture
- Referral-source health & multi-touch attribution
Workflow Automation
Configurable workflows that chase the work for you.
- Rule-based task automation across modules
- Overdue tracking with escalation
- Drives compliance & accreditation follow-through
Compliance
Compliance that’s already done.
Compliance
HIPAA + 42 CFR Part 2 enforced in middleware.
- Separate AuditLog and SudAuditLog tables
- Role-based SUD treatment exemption
- Federally-mandated re-disclosure notices
- Biometric sign-in: Face ID / Touch ID passkeys + mandatory MFA
E-Signature
HIPAA-grade signing — DocuSign optional.
- Consents, ROIs, treatment plans
- Cryptographic signature audit trail
- Bulk-sign workflows
FHIR Export
Continuity of care without lock-in.
- FHIR R4 patient & encounter export
- Read-only API for HIE partners
- Yours, not ours — export anytime
Accreditation & Credentialing
Stay Joint Commission / CARF ready year-round.
- Accreditation dashboard for Joint Commission & CARF
- Provider credentialing tracking & expirations
- Ties into compliance workflows and audit trail